Anygo

Terms & Conditions

This version is effective from 1 December 2023

 

Register your account

To rent a car from Anygo you must register first. You will need:

  • a smartphone
  • a driver’s license category B, valid for driving in Serbia
  • a valid passport or another government-issued ID
  • a valid payment card in your name (VISA or Mastercard, credit or debit). We do not accept cash.

You must be at least 20 years old to drive Anygo cars.

Download the Anygo app (search for “Anygo” or “Anygo Carsharing” on AppStore or Google Play) and follow the instructions to submit your documents. Once you submit your documents through the app, we will need some time to validate them. If approved automatically it should take less than an hour, at other times – less than a day. We will let you know once this is done.

We reserve the right to refuse to register you as a Member at our sole discretion if the submitted documents or photos are not clear, valid, and legible, or otherwise not satisfactory, if we get negative information during your KYC check, if we suspect that you registration is fraudulent, or for any other reason at our sole discretion.

To keep your account active you must keep your information with us current. If any of the submitted documents expire or are replaced, please submit updated document or details through the app before renting, or contact us at info@Anygo.tech.

Starting your rent

Anygo cars are parked all over the Home Area. The easiest way to find one is to check the map in your Anygo app. If you found a Anygo car simply parked on a street, check through the app whether it is available for rent at the moment.

We do not guarantee availability of our service or a car. Do not plan to use or rely on our service for any emergency, time-critical or urgent situations. Click on the car then “Book” in your Anygo app.

Once you are next to the car, click “Unlock” in your Anygo app. The doors will unlock, and you will have 5 free minutes to check-up the car, inside and outside. The app will show you the known problems with the car, if any.

Please check-up the car carefully and submit any unknown problems via the app so that we know it happened before your rent. You may be held liable for any new damage to the car unless you let us know before you start the rent.

And you are ready to go! As soon as you choose whether you rent by hour or by day (see Prices) in the app, you can start the engine and enjoy your ride!

Driving

You must have your category B driver’s license valid in Serbia with you. You may not use invalid driving license to drive our cars. Please observe all rules of the road.

You must drive the car rented from your account yourself only. Additional drivers are not allowed. You (Anygo account owner/Member from whose account the car has been rented) are always responsible for the car.

Driving Area

Drive anywhere in the Republic of Serbia, except unpaved roads. Compliance may be enforced using navigation equipment in the car. Rent must be finished in the Home Area.

Other rules and restrictions you should follow to be safe:

  • No drunk driving (use nothing that may adversely impact your ability to drive)
  • Everyone must use seatbelts
  • Use proper child seats (every Anygo car has IsoFix mounting points for child seats)
  • No towing
  • No races, sports events, driving lessons
  • No vandalism, abuse, or negligence to cars
  • No exchanging or taking away of parts or fluids
  • No commercial use
  • No use for hire, rent, transport or taxi services
  • No use in unlawful activity
  • No smoking or vaping
  • Throw away your trash before rent finish
  • Pets in carriers only

(Temporary) Parking

During your rent you can temporarily leave your car anywhere in the Driving Territory (Serbia).

Please lock the doors via the app.

Doors will not lock if your car or your smartphone have no internet, for example on an

underground parking. Please park outside instead.

You may temporarily park on a paid parking. Don’t forget to lock the doors and to pay.

Never leave any valuables in our cars, we undertake no responsibility for lost or stolen items.

Finishing Your Rent

To finish your rent you must bring the car back to Home Area. The Home Area is marked in the Anygo app.

Please don’t finish your rent on a paid parking (except Blue zone). If you do, we will have to charge you the remaining fee plus a processing fee.

Choose a place in Home Area where parking is legal and free Transmission to N, handbrake up, windows up, ignition off, lights off.

Make sure you are not forgetting your items.

Take all trash with you, keep the car clean!

Leave the car, close all doors and finish the rent via the app.

Please, check-up the car carefully and submit photos of each side before finishing rental via the app so that we know it was in good standing after your ride. You may be held liable for any damage to the car unless you let us know you returned the car without any new damages.

You remain responsible for the car and for the rent charges until the Anygo app confirms to you that your rent is finished.

If the app does not confirm the rent finish, make sure both the car and your smartphone have internet connection.

Accidents & Fines

Road Accident: Contact traffic police at 192 and insurance company at Triglav link. Follow their instructions. Contact us.

Please remain at the scene until all formalities are finished. You must cooperate to ensure that the insurance is effective and the losses are kept to a minimum. Leaving the place of the

accident or failing to take alcohol test if requested will void insurance and damage waiver.

Fines: You are responsible for traffic police and parking fines issued during your rent (and after your rent if the car has been parked wrongly).

Please pay personal fines (the ones that have your name and were given to you directly) promptly.

After collecting relevant amount from you we will pay other fines on your behalf and charge you a processing fee. If we can’t collect relevant money from you we will provide your personal details to the officials who will collect due amounts directly from you.

Insurance (TPL), Additional Protection and Deposit

Third party liability insurance (TPL).

TPL is included in all rides to the extent required by Serbian law. TPL does not cover (1) driving drunk or under influence, or refusing to take a test (2) driving with an invalid driving license. You will be fully responsible for the third party damages in these situations.

Additional Protection.

You (the member from whose account the rent has been started) are liable to us for the damage caused to the Anygo car by you or another driver of the Anygo car, including by negligence.

Under the regular Additional Protection your liability for the damage to Anygo car is limited to RSD 149,000. If the damage is less than the said amount you must reimburse it in its entirety. If the damage is more than the said amount (including total loss of the car), you pay RSD 149,000 only.

If you purchased the Additional Protection via the app this liability limit is lowered to RSD 10,000.

We reserve the right to apply the higher limit if the purchase of the Additional Protection has been requested within 1 hour of the accident or we have reasonable grounds to believe that the Additional Protection has been bought after, or in anticipation of, the occurrence of the damage.

Additional Protection does not cover:

  • driving drunk or under influence,
  • driving by anyone other then the member from whose account the car has been rented,
  • diving on unpaved roads,
  • accidents following from or caused by, the driver breaching traffic rules,
  • accidents not immediately reported to us by the member,
  • the member leaving the place of the accident before insurance, police and our representative no longer require her or his presence or otherwise not cooperating in investigating and documenting the accident, and/or
  • the member who refused to immediately take a sobriety test once requested.

You will be fully responsible (without limits) for the damage to Anygo car in these circumstances.

Anygo Bonuses

You may earn Anygo Bonuses by inviting friends to Anygo, promoting Anygo on social media, refueling the cars, and in certain other ways. You can pay with the Bonuses for any Anygo service, rent, fee, fine and any other charge, payable to Anygo. At any time and at our sole discretion we may restrict payment by Bonuses only to a certain part of a ride’s cost or another payment. The Bonuses have no monetary value and can not be paid to municipality, traffic police, or any third party. The Bonuses can not be withdrawn from your account in cash, to your card, or by bank transfer. The Bonuses expire if you do not use Anygo (have rents with non-zero kilometers driven) for 12 months or more, or if your account is terminated for any reason.